How do i return (part of) my order?

Your refund will be processed as soon as our quality assurance team confirms that the returned product adheres to our returns policy. The quality inspection will take around 2 business days.

Once the return has been approved, it takes 7 working days for the refund to be made by Numinara online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

For online bank transfer orders­­­ with partial refund -

- Refund is allowed only to a bank account.

- Please enter the following bank account details in the link provided by Numinara via email.

1. Bank name

2. Account number

3. Account name

- Bank account details are not stored by Numinara in any of the systems and will be transmitted in encrypted format only.

- You can enter the bank account-related information within 10 days, or else the case will be closed. Once the case is closed, a new return request through customer service is needed to process the refund process.

- The onus of entering the bank account details correctly is only on the customer. If customer entered the bank account details incorrectly, Numinara is not liable for any loss.

For further information and especially if you do not receive your refund within 21 business days, please feel free to message our online shop customer service team numinara@commerce.asia and let the advisor know the details of your order and about your open question.

Why was my order cancelled?

Sometimes we have to cancel orders. This can be due to a number of reasons, including:

• Stock availability. It is most likely that your size ran out of stock before we could process your order.

• Payment issues. Your payment did not go through or we were not able to verify your payment details.

• Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.

• You will not be charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

In order to get a clear understanding why your order was cancelled we recommend you to contact our online shop customer service team and they will be able to assist you.